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Privacy Policy

How EGO Technology & Services collects, uses, protects, and handles your personal data when using our applications and digital services.

Last updated: August 1, 2026•EGO Technology & Services JSC
Apple App Store Privacy Disclosure

This Privacy Policy is designed to comply with Apple App Store Review Guidelines (Section 5.1) and international data protection standards.

1. Overview & Scope

EGO Technology & Services Joint Stock Company ("EGO", "we", "us", or "our") respects your privacy and is committed to safeguarding personal data processed through our mobile applications, web portals, and software platforms (collectively, "Services"). This Privacy Policy applies to all users of our enterprise software, CRM platforms, Mini POS applications, COCO Mobility systems, and custom software solutions.

2. Information We Collect

We collect information required to deliver, secure, and improve our Services. Depending on the specific application used, this may include:

  • Personal Identification Data: Name, email address, phone number, organization name, job title, and login credentials when creating an account or requesting support.
  • Device & Technical Data: Device hardware model, operating system version, unique device identifiers, IP address, system log files, crash reports, and performance analytics.
  • App Permissions & Usage Data: Features accessed within the app, transaction timestamps, and permission-based data such as Camera (for QR/barcode scanning and document uploads), Photos/Media Library (for attachment selection), or Location (for mobility and location-based dispatch services, strictly with explicit user consent).

3. How We Use Information

Your information is processed strictly for legitimate operational and business purposes, including:

  • Providing, maintaining, and enhancing application functionality and core features.
  • Authenticating user access, preventing unauthorized use, and enforcing platform security.
  • Processing transactions, synchronizing offline data, and maintaining audit logs.
  • Providing customer support, technical troubleshooting, and system notifications.
  • Complying with applicable legal, regulatory, and audit obligations.

4. Data Sharing & Third Parties

EGO does NOT sell, trade, or rent personal data to third parties or advertising networks.

  • Service Providers: We may share data with vetted cloud infrastructure providers (such as Amazon Web Services and Google Cloud Platform) and essential API services operating strictly under our instructions and confidentiality agreements.
  • Legal Compliance: We may disclose information if required by applicable law, court order, or governmental authority to protect legal rights or physical safety.

5. Data Security & Storage

We employ industry-standard administrative, physical, and technical safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure. All data transmissions are encrypted using HTTPS/TLS protocols, and stored data is protected using AES encryption and role-based access control (RBAC).

6. Data Retention & Account Deletion Request

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with statutory retention periods.

Account & Data Deletion (Apple App Store Requirement 5.1.1(v)): You have the right to request deletion of your account and all associated personal data at any time.
Email Privacy Officer (privacy@egojsc.com)
  • In-App Deletion: If supported in your application version, navigate to Settings > Account > Delete Account to submit an immediate deletion request.
  • Email Deletion Request: You may send an email request directly to privacy@egojsc.com or hello@egojsc.com with the subject 'Account Deletion Request'. Please include your registered email address/phone number and application name.
  • Processing Time: Verified deletion requests will be completed within thirty (30) calendar days, after which all non-statutory personal data will be permanently purged from active systems.

7. Children's Privacy

Our Services are intended for professional and general commercial use and are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children.

8. Your Privacy Rights

Depending on your jurisdiction, you possess the right to: (a) Access and inspect your personal data; (b) Request correction of inaccurate data; (c) Request data portability or export; (d) Revoke app permissions (e.g. camera, location) directly in iOS or Android Settings; and (e) Object to or restrict certain data processing activities.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect technological changes, product updates, or legal compliance. Any changes will be posted on this page with an updated 'Last Updated' date.